Terms & Conditions
Hylton Health Clubs
This agreement applies as between you and Ivy Reign Ltd trading as “Hylton Health Clubs”, 520a Purley Way, CR 4RE, www.hyltonhealthclubs.com, (hereinafter “Hylton Health Clubs”, “we” “us” or the “Club”). Your agreement to comply with and be bound by these Terms of Service is deemed to occur upon your first use of your Membership and our facilities. For the Terms applicable to our website and your purchase in our online shop, please refer to our Terms and Conditions.
Membership Types
Hylton Health Clubs offers various Membership packages, as follows:
Direct Debit membership
Minimum 1 or 12-month direct debit contracts are completed on the 1st or 12th monthly payment being collected and not per calendar months. Membership continues to roll on a monthly basis after the minimum term has expired.
Direct Debit Memberships are calculated, and payment is required monthly starting with your 1st direct debit payment. For example: if a Membership starts on 15th September, the minimum term will begin as of 1st October from the first Direct Debit payment. Pro-rota & joining fee do not count as contracted month.
Switching Membership type
All Memberships are personal to the member and may not be assigned, transferred or sold to another person.
A Member cannot switch to a Membership type with a shorter minimum term than their current contract.
Any months completed on a previous Membership type will not be credited towards the minimum term of the new contract.
A Member may only move onto another Membership type if such would be an upgrade to a current membership. Available upgrades may vary from Membership types available at the Member’s point of joining.
Membership Fees, Renewals, Refunds and Re-joining the club
Submission of an Application Form is an offer to Hylton Health Clubs to become a Member of the Club subject to these Terms of Use and the club rules.
Hylton Health Clubs reserves the right to reject any application for Membership. Membership is available to individuals of 18 years of age and over, subject to status.
Your membership period will start on the start date entered in the Membership Sign Up form.
Hylton Health Clubs reserves the right to refuse membership renewals without providing a reason for such decision.
Your choice of membership when joining Hylton Health Clubs will determine the fees you pay, how and when you pay those fees and the duration of your membership, and the relevant order form sets out the membership fees payable to Hylton Health Clubs
If any monthly fees or charges incurred are not paid when they are due, we reserve the right to temporarily refuse the member access to the club until such time as full payment has been made.
Failed direct debit payments will be charged an additional £5 for resubmission of direct debit.
If any monthly fees or charges incurred are not paid within 30 days after they are due, the club shall have the right to demand payment in full. If such amounts are not paid within 15 days after such demand, membership may be terminated, and the club may pursue any rights it may have to recover the unpaid amount.
Hylton Health Clubs reserves the right to refer any missed payments to a debt collection agency and will charge you a fee, in respect of failed subscription payments and/or collection letters sent to you in respect of unpaid amounts.
Membership fees for all categories of membership are non-refundable. Upon termination of membership, no refund of the admin fee, monthly fees or other fees shall be issued.
To re-join the Club after a termination of membership, any unpaid subscriptions must be cleared, a new membership agreement completed, and an admin fee may be charged.
Hylton Health Clubs shall have the right to suspend or withdraw Club privileges or membership from any Member who, in their opinion, has abused privileges or conducted himself or herself in a manner deemed detrimental to the Club staff or its Members. Such expulsion or suspension shall become effective immediately and no reimbursement will be issued.
All membership fees are reviewed annually usually on the 1st of January; members will be notified of any changes by push notification, post or email giving one full calendar months.
Members paying by direct debit will be given at least 14 days’ notice of any such changes.
Cancellation
All direct debit memberships cancellations require 1 months’ notice once the minimum contract length has been reached and there are no outstanding fees.
You are obliged to make a minimum of contracted direct debit payments and may only cancel after the minimum payments have been made.
Notice for cancelling must be made via email to hello@hyltonhealthclubs.com and received by the 1st day of the current month and applies if so received, from the subsequent month (one months’ notice). You will receive an email confirmation within 3 working days – until you receive this email the cancellation will not be valid.
If confirmation of cancellation is not received, the Member is requested to re-submit the cancellation request.
You agree that cancelling your direct debit or giving verbal instructions to amend or cancel a membership cannot be accepted. If you cancel your Direct Debit during your first 12 months membership you will remain liable for any balance of the annual membership fee which remains unpaid to Ivy Reign Ltd.
No member of Hylton Health Clubs staff is authorised to give verbal confirmation of cancellation of membership.
Hylton Health Clubs is not obliged to refund any fees where the member has not cancelled the instruction and cannot provide proof of a valid cancellation request.
Ex-members wishing to re-join the club will be asked to pay a joining fee plus any unpaid balance from the previous membership.
Cancelling within contract is only permitted due to relocation further then a 10 miles radius with proof of new address, this must be addressed to you and must be a mortgage or rent agreement or proof of utility bill.
Cancelling due to medical is only permitted with a doctor’s note clearly stating you are no longer able to train for the duration of your contract.
Cooling Off
A “14 Day cooling off period” is applicable when a new Member signs up to Hylton Health Clubs online. During the designated 14 days, a Member may request immediate termination of their new Membership, along with a refund of fees paid upon joining (minus the joining fee and amount of days their membership has been active).
The 14 days is effective from, and including, the agreed original start date of their Membership.
Freezing a Membership
Request to freeze a current membership must be made via emailing, with a minimum of 10 days’ notice.
Freezes are for exceptional circumstances such as pregnancy, serious temporary injury, ill health, studying away or redundancy. Hylton Health Clubs may grant the freezing of a membership in its sole discretions or refuse the freezing of your membership without providing you a reason and may not retrospectively freeze any membership.
Verbal requests to freeze membership cannot be accepted, all requests must be in writing. You will receive an email confirmation within 3 working days – until you receive this email the freeze will not be valid. If confirmation of freeze is not received, the member is responsible for resubmitting the freeze request.
Members can apply for a freeze on their membership up to 3 months during any calendar year (individually or consecutively).
Frozen months are charged at £20 per month.
Freeze outside of exceptional circumstance can be requested at a charge of £20 per month.
Members on maternity leave can freeze their membership for a maximum of 12 months. The minimum freeze period is one month; however, you can unfreeze your membership at any time.
To unfreeze your membership early, a request must be made in writing via email.
Freezes can only be processed when a resume date is given. Monthly subscription payments will recommence automatically at the end of a freeze period without additional communication.
If your membership is frozen, you may not access the club by using a guest/day pass, you can unfreeze your membership early or pay the day rate which is currently £20 (subject to change at any time).
Your membership needs to be live if you wish to serve notice to cancel your membership.
Freeze request is NOT available for prepaid membership.
Contracted months that are placed on freeze do not contribute towards minimum contract. Direct debit memberships will be extended by the frozen period.
Conduct and Club Rules
We have created Club Rules for the mutual enjoyment of the Members and their guests. The enforcement of House Rules is for the good of all Members.
No Member or guest will be judged based on their race, gender, marital/civil partnership status, age, disability, religion or belief, colour, national origin or sexual orientation.
The Manager or a designee shall have complete charge of the Club whilst on duty.
Members may be suspended or expelled from the Club immediately if they display conduct which is or is likely to be in the sole opinion of Hylton Health Clubs, injurious to the character of the Club or the interests of the Members and staff, or if they commit a serious or repeated breach of Club Rules, in particular where amounts owing to Hylton Health Clubs are unpaid.
An expelled Member forfeits all the privileges of the membership and all rights against Hylton Health Clubs.
An expelled Member will not be entitled to any refund of their joining fee or subscription and must pay all amounts owed to Hylton Health Clubs.
Equipment Use, Misuse and Damage
Members are expected to use all equipment and facilities in a safe, controlled and responsible manner, in accordance with any instructions provided by Club staff and any guidance displayed within the Club. Equipment must only be used for its intended purpose and Members should ensure that they are familiar with its correct operation before use. Where necessary, Members are encouraged to seek assistance from a member of staff prior to using unfamiliar equipment.
Any misuse of equipment, including reckless, negligent or improper use, is strictly prohibited. This includes, but is not limited to, dropping weights unnecessarily, using equipment in a manner that may cause damage, or failing to follow reasonable instructions given by staff.
Members may be held financially responsible for any damage caused to equipment, fixtures, or facilities as a result of misuse, negligence, or failure to comply with Club rules or staff guidance. The Club reserves the right to recover the cost of repair or replacement and, where appropriate, to suspend or terminate membership without refund.
Members must also ensure that equipment is returned to its designated storage area after use and that all equipment is wiped down in accordance with hygiene standards. Failure to do so may result in warnings or further action where behaviour is repeated.
Class Bookings, Cancellations and No-Show Policy
Where the Club operates a booking system for classes, appointments or services, Members are required to book in advance using the designated platform or system. Bookings are subject to availability and may be limited to ensure fair access for all Members.
Members are expected to attend all bookings made. If a member is unable to attend, they must cancel their booking within the timeframe specified by the Club. Failure to cancel in advance may be treated as a late cancellation or no-show.
The Club operates a fair usage policy in relation to bookings. Where a member repeatedly fails to attend booked sessions or cancels outside the permitted timeframe, the Club may act in accordance with a phased approach within a rolling 30-day period.
An initial occurrence will typically result in a warning. Subsequent occurrences may result in the application of a £5 no-show fee for missed bookings or late cancellations, which will be applied to the Member’s account.
Continued misuse of the booking system may result in further charges and/or temporary restrictions on a member’s ability to make future bookings, including suspension of booking privileges for a period determined by the Club.
By entering into this agreement, the member authorises the Club to apply such charges to their account and to collect payment using the payment method held on file. Where payment cannot be collected, the Club reserves the right to suspend access to bookings or facilities until such charges are settled.
The Club may, at its discretion, release unused or unconfirmed spaces to other Members to maximise availability and ensure efficient use of services.
Waitlist and Class Access Priority
Where classes or services are fully booked, the Club may operate a waitlist system. Members may join the waitlist and will be notified if a space becomes available. It is the Member’s responsibility to ensure that their contact details are up to date and that they are able to attend if a space is offered.
If a space becomes available, it may be offered to the next eligible Member on the waitlist and must be accepted within the timeframe specified. Failure to respond or attend after being allocated a space may be treated as a no-show.
The Club reserves the right to implement fair usage policies in relation to class bookings in order to ensure equitable access for all Members. This may include limits on the number of active bookings, prioritisation of certain membership types, or restrictions on peak-time bookings.
The Club may amend or withdraw waitlist or booking systems at any time as part of its operational management.
Café and Co Working Area
The Club may operate a café or retail area for the convenience of Members and guests. All purchases made within these areas are subject to availability and may be subject to separate pricing and terms.
Members are responsible for notifying staff of any allergies or dietary requirements prior to purchasing or consuming food or beverages. While the Club takes reasonable care in the preparation and handling of food and drink, it cannot guarantee the absence of allergens and accepts no liability for any adverse reactions where information has not been disclosed.
Food and beverages purchased from the Club may only be consumed in designated areas unless otherwise permitted. Members must dispose of waste responsibly and maintain cleanliness within all shared spaces.
The Club reserves the right to refuse service, amend product offerings, or withdraw café services at any time without notice.
Promotion Terms
Hylton Health Clubs reserves the right to end any promotion without warning at any time.
Any prizes offered by us must be claimed within 7 Days of announcement of the winners. Hylton Health Clubs have 30 days to issue any prize.
All Gym challenges are subject to fair play which is managed in club. Any recorded reps or times must be verified and signed off by a company team member.
QR Entry System
A QR Entry system will be available to all members via club app and must be used to activate the entrance gates at the reception to enter the Club.
QR codes are non-transferable and must not be lent to, or used by, another person other than the Member.
If any person other than Member the QR belongs to uses it to gain access, that Member’s membership may be terminated without warning, and no refunds of the joining fee or subscription will be given.
Guests
Members may bring guests to the Club on payment of the prevailing guest fee or through use of a valid guest credit pass (please note; guest credits passes will have expiry dates subject to change or be non-valid on termination of membership).
All guests on a guest pass must be accompanied by an existing member. All guest on a day pass must pay fee & sign in at reception.
All guests are required to register at the reception desk, showing valid ID – 1 guest visit constitutes 1 entry to the club.
A guest may use the Club a maximum of 5 times in a consecutive 6-month period. After 5 such visits as a guest, they must become a member to continue using the Club (at managers discretion).
Members may bring a maximum of 2 guests per visit, unless arrangements have been made in advance.
All guests must be a minimum of 18 years of age.
Members are responsible for ensuring that their guests are aware of and adhere to the Club Rules.
We reserve the right to refuse admission to any guest without explanation.
Safeguarding and Member Welfare
Hylton Health Clubs is committed to maintaining a safe, respectful and supportive environment for all Members, guests and staff. The Club recognises its responsibility to safeguard the welfare of all individuals on its premises and to ensure that everyone is treated with dignity, respect and professionalism at all times.
The Club operates a zero-tolerance approach to any form of inappropriate behaviour, including but not limited to harassment, intimidation, discrimination, bullying, or abuse of any kind, whether verbal, physical or non-verbal. Any conduct which compromises the safety, wellbeing or comfort of another Member, guest or staff member will be taken seriously and may result in immediate suspension or termination of membership without refund.
All staff, contractors and self-employed professionals operating within the Club are expected to uphold the highest standards of professional conduct. This includes maintaining appropriate boundaries with Members, acting in a respectful and courteous manner at all times, and delivering services in a way that prioritises the safety and wellbeing of Members. Any concerns regarding the conduct of staff or third-party service providers should be reported to Club management immediately.
Members are also expected to take responsibility for their own conduct and to contribute to a safe and welcoming environment. This includes behaving in a manner that does not place themselves or others at risk, following all safety guidance provided by the Club, and reporting any incidents, concerns or unsafe behaviour to a member of staff as soon as possible.
Where the Club becomes aware of any safeguarding concern, it reserves the right to investigate the matter and to take appropriate action, which may include suspension of access, termination of membership, or referral to relevant authorities where necessary. The Club will handle all safeguarding concerns with sensitivity and, where possible, confidentiality, while recognising that certain situations may require disclosure to protect individuals or comply with legal obligations.
The Club reserves the right to refuse entry or remove any individual from the premises where it reasonably believes that their presence may pose a risk to the safety, wellbeing or comfort of others.
Business Continuity, Temporary Closure and Availability of Facilities
The Club reserves the right to temporarily close all or part of its facilities at any time, with or without notice, for reasons including but not limited to maintenance, repairs, refurbishment, redecorations, private events, staff training, operational requirements, or circumstances beyond its reasonable control.
Opening hours are determined by Hylton Health Clubs and may be amended at any time without prior notice.
Where possible, the Club will provide advance notice of planned closures. However, closures may occur without notice where necessary to ensure the safety, security or proper operation of the facilities.
Members acknowledge that temporary closures, interruptions to services, changes to facilities, or alterations to programming may occur from time to time and agree that such events do not constitute a breach of this agreement.
Unless otherwise required by law, no refunds, extensions or compensation will be provided in respect of such closures or interruptions.
In circumstances where the Club is required to close due to events beyond its control, including but not limited to government restrictions, public health measures, utility failures or force majeure events, the Club will take reasonable steps to resume normal operations as soon as practicable.
Use of Facilities, Services and Club Environment
Only authorised trainers approved by the Club may provide personal training services within the premises. All training and advice are undertaken at the Member’s own risk, and the Club does not guarantee results. Where trainers operate on a self-employed basis, they are responsible for their own services and professional conduct.
Members must arrive at least 10 minutes prior to booked classes or appointments. Instructors reserve the right to refuse entry to late arrivals or ask any Member to leave a session if safety or enjoyment is compromised. Class schedules may be amended, cancelled or rescheduled at any time.
Appropriate clean attire and footwear must be worn at all times. Members must not go topless in training areas and must wear footwear throughout the Club. Showering is required prior to use of certain facilities such as ice baths.
Smoking is prohibited throughout the Club. No alcohol, drugs or external food or drink may be brought into the Club.
Food and beverages must only be consumed in accordance with the Club’s Café and Co-Working Area policy.
Mobile phones must be used considerately and kept on silent in training and changing areas. Photography or video recording of other Members is strictly prohibited.
Tripods are not permitted at any time.
Glass containers are not permitted in any fitness or changing areas.
Members must keep all areas clean and tidy, return equipment after use and wipe down equipment in accordance with hygiene standards.
Club property, including towels and toiletries, remains the property of the Club and must not be removed from the premises.
Members must vacate fitness areas 30 minutes prior to closing if they wish to use shower facilities.
The Club reserves the right to refuse entry or remove any individual at its absolute discretion.
Recovery and Specialist Facilities
The use of recovery and wellness facilities, including but not limited to sauna, ice bath, and compression equipment, is undertaken entirely at the Member’s own risk.
Members are responsible for ensuring that they are medically fit to use such facilities and are strongly advised to seek professional medical guidance where appropriate. The Club accepts no liability for any adverse effects resulting from the use of such services.
Lockers
Lockers are provided for convenience only. The Club accepts no responsibility for the loss, theft, or damage of personal belongings brought onto the premises. Members are advised not to bring valuables into the Club.
Lockers may be available for use by Members and their guests whilst they are on the Club’s premises, subject to availability.
Members must ensure that the contents of the daily lockers are removed at the end of their visit.
Only Members who have paid to hire a permanent locker may have personal items left in their lockers overnight. Permanent lockers remain the property of the club.
The club reserves the right to open lockers without the member’s permission or the member being present. All bags must be kept in lockers and should not be taken into the fitness areas.
Hylton Health Clubs reserves the right to remove the contents from any ‘non-permanent’ locker, which has not been emptied after the visit.
Property cleared from lockers, or left on the premises, shall be held for between 10 – 31 days, dependant on storage available onsite. Unclaimed items are donated to charity.
Liability
Nothing in these Terms shall exclude or limit the Club’s liability for death or personal injury resulting from negligence, or any other liability which cannot be excluded by law.
Neither the Club nor Hylton Health Clubs will accept liability for any damage or loss to a member’s or guest’s personal property brought into the Club’s premises.
All use of facilities and services is undertaken at the Member’s or guest’s own risk.
Neither Hylton Health Clubs nor its servants or agents shall be liable for personal injury sustained by Members or their guests whilst on the Club’s premises, except in so far as it can be proven that this relates to the wilful act, neglect or default of the Club or any servants or agents.
Members or guests who suffer an accident or injury on the Club premises must report the accident or injury and the circumstances in which it occurred to the General Manager immediately following the accident or injury.
You agree to indemnify and hold harmless the Club against any claims, losses, damages, or liabilities arising from your use of the Club or breach of these Terms.
Health, Safety and Assumption of Risk
You acknowledge that participation in physical exercise, use of gym equipment, and use of recovery facilities carries inherent risks including injury, illness or adverse health effects. By using the Club, you voluntarily accept and assume all such risks.
By using the Club, you confirm that you are in good physical condition and capable of engaging in exercise. You acknowledge that it is your responsibility to consult a medical professional prior to undertaking any physical activity where necessary.
Members and guests must warrant and represent that they are in good physical condition and must notify a member of the fitness team immediately if this changes, including due to injury, illness or pregnancy, in order that programmes can be updated or medical clearance obtained where appropriate.
If through injury or other reason this is not the case, you must consult a doctor before engaging in exercise and confirm that such activity would not be detrimental to your health, safety, comfort or physical condition.
You agree not to use the Club if you are suffering from any illness, injury, infectious or contagious condition, including open cuts, abrasions, sores or infections, or whilst under the influence of alcohol or drugs.
All activities and treatments are undertaken at your own risk and under your own medical advice.
Members are responsible for familiarising themselves with fire exits and emergency procedures. Staff are not required to search the building in the event of evacuation and it is the responsibility of each individual to follow safety instructions.
CCTV
Closed circuit cameras operate throughout the Club (except in the changing areas). Any unlawful activity within the Club may be reviewed for possible legal action.
Standard Complaints Procedure
Members and guests are encouraged to make any comment or complaint via the comment cards located at reception or via email. Please ensure that all contact details are detailed on the comment or complaint in order that a member of the team can contact you accordingly to discuss.
Should a member or guest wish to discuss any issue in person they can also request to speak to the manager on duty who can be contacted by Reception. It is our aim that we respond within 48 hours of receiving a comment or complaint.
Data Protection
For the purposes of applicable data protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018, Hylton Health Clubs will process your personal data in a lawful, fair and transparent manner.
By entering into this agreement, you acknowledge and agree that the Club will collect, store and process personal data relating to you for the purposes of administering your membership and delivering services. This may include, but is not limited to, your name, contact details, date of birth, payment information, membership history, access records, and any relevant health information that you choose to provide in connection with your use of the Club’s facilities or services.
Your personal data will be used to manage your membership, process payments, control access to the Club through systems such as QR entry, communicate with you regarding your account, provide customer support, and ensure the safe and effective operation of the Club. Where appropriate, your data may also be used to inform you of updates, services, promotions or events, if you have not opted out of receiving such communications.
The Club will take all reasonable steps to ensure that your personal data is kept secure and protected against unauthorised or unlawful processing, accidental loss, destruction or damage. Access to personal data will be restricted to authorised personnel and service providers who require such access to perform their duties.
In certain circumstances, the Club may share your personal data with carefully selected third parties, including payment processors, IT service providers, software platforms used for membership management, and professional advisers, where such sharing is necessary for the performance of the contract or to comply with legal obligations. All such third parties are required to process your data in accordance with applicable data protection laws and appropriate confidentiality obligations.
The Club will retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the duration of your membership and for a reasonable period thereafter to comply with legal, regulatory, or accounting requirements.
You have the right to request access to the personal data held about you, to request correction of inaccurate data, to request erasure or restriction of processing in certain circumstances, and to object to the processing of your data for direct marketing purposes. Requests should be made in writing to the Club using the contact details provided.
Where you provide personal data relating to a third party, you confirm that you have obtained all necessary consents and have informed that individual of how their data will be used in accordance with this clause. You agree to indemnify the Club against any claims arising from your failure to do so.
Full details of how your personal data is collected, used, and protected are set out in the Club’s Privacy Policy, which is available on the Club’s website or upon request.
Force Majeure
The Club shall not be liable for any failure or delay in performing its obligations where such failure results from events beyond its reasonable control, including but not limited to acts of God, government restrictions, power outages, or other unforeseen circumstances.
Disclaimers
Hylton Health Clubs makes no warranty or representation that the Services will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be secure, and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Services.
No Waiver
In the event that any party to these Terms of Service fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.
Previous Terms of Service
In the event of any conflict between these Terms of Service and any prior versions thereof, the provisions of these Terms of Service shall prevail unless it is expressly stated otherwise.
Law and Jurisdiction
These terms of Service and the relationship between you and Hylton Health Clubs shall be governed by and construed in accordance with the Law of England and Wales and Hylton Health Clubs and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.